Outcome of Civil Service Code Complaints 2019-2020

Month Concluded Department Summary Outcome
April Home Office Code complaint, asked to confirm whether or not there has been a departmental investigation. Out of scope - Non civil servant
Ministry of Justice Complaint that the National Probation Service were storing inaccurate information for the purpose of risk assessment Referred back to the Department for investigation
Department for Work and Pensions Complaint about a civil servant accessing records without cause. Referred back to the Department for investigation
Other Complaint about Hull City Council. Initial complaint not under the prism of the Civil Service Code. Complaint out of scope.
May Her Majesty's Revenue and Customs HMRC,Code complaint, asked to confirm whether the person was a Civil Servant Complainant not a Civil Servant
Other Complaint about a civil servant breaking the code. Complainant not civil servant.
Other Complaint about issues in schools Complainant not civil servant, and neither are teachers.
Ministry of Defence Civilian in Gibraltar denied permission to stand for election in Parliament of Gibraltar Out of scope - HR issues
Department for Work and Pensions Bullying/harassment Out of scope - HR issues
Department for Transport Code complaint. Litigation and disciplinary process ongoing. CSC cannot accept complaints due to litigation.
DH Code complaint. Complainant believed it had already been investigated in the Department. In/out of scope Submission made. No departmental Code complaint so cannot be considered on appeal.
June Ministry of Justice Continuation long standing complaint Out of scope
Ministry of Defence Complaint about behaviour in the Department. Out of scope - HR issues
Other Complaint about the handling of a case by Civil Service Pensions. Out of scope - MyCSP not staffed by civil servants.
Other Complaint against LGSCO Out of scope - LGSCO is not staffed by civil servants.
Her Majesty's Courts & Tribunals Service Complaint about recruitment campaign. Out of scope - complainant must be an existing Civil Servant to complain under code.
July Other Complaint that he/she was dismissed from employment Complainant did not reply to requests for further information
Other Complaint about comments about an MP in a newspaper Directed to Propriety and Ethics
Other Complaint about the behaviour of the civil service towards the opposition party Presumed not to be a civil servant, so directed to complain in the usual way, via department and MP & PHSO.
Other Complaint about a civil servant being a member of a political party. Closed - no breach
Department for Work and Pensions Complaint about a civil servant's behaviour Out of scope - HR issues
Insolvency Service Complaint about HR issues Out of scope - HR issues
Other Complaints from outside the UK regarding issues that are out of scope Out of scope - passed complaint on to relevant body
August Cabinet Office Complaint about GRS not obeying law Out of scope - directed to HMRC and HR
Other Complaint about a local Councillor Out of scope - neither party a civil servant
Ministry of Justice Complaint about potential HR matter Referred back to the department for investigation
Cabinet Officer Complaint about HR issues Out of scope
Other Complaint about an email sent to civil servants by the PM. Out of scope - the PM is not a civil servant, therefore not bound by the Code
Other Complaint about proroguing of parliament Out of Scope - Not considered under the Code
Office for National Statistics Complaint about a grievance procedure Out of Scope - Employment Law
Government Legal Department Complaint about an ongoing tribunal case Referred back to the department - Commission cannot investigate until tribunal has finished.
September Department for International Trade Complaint about a grievance issue Out of Scope - Not considered under the Code
Foreign and Commonwealth Office Complaint about Brexit Scripts Referred back to Department for Code investigation
Her Majesty's Treasury Complaint about a tweet about Brexit Out of scope - not an existing civil servant
Department for Work and Pensions Complaint about how a case was handled Out of scope - not an existing civil servant
Other Complaint about misconduct of a non-civil servant Out of Scope - advised on who to contact
Other Complaint about a civil servant Referred back to Department
Ministry of Defence Complaint about data sharing and behaviour of colleagues Not in scope - referred to relevant bodies/department
Cabinet Office Complaint about government adverts about leaving the EU Referred back to Department
Home Office Asking whether swearing in the office is a breach of the Code Advised on the Code and referred back to Department - potential HR matter
October HM Revenue & Customs Complaint about the relationship with line management Out of scope - HR issues are not considered under the Code.
Unknown Complaint about HR issues. Out of scope - HR issues are not considered under the Code.
Department for Education Complaint about an alleged breach of the Code. Out of scope - complainant must be an existing Civil Servant to complain under code.
Ministry of Defence Complaint about a staff relationship. Referred back to Department
Her Majesty's Revenue and Customs Complaint about decisions made around customer tax penalties. See case summary for more information.
Department for Work and Pensions Complaint about staff activity on social media. Out of scope - complainant must be an existing Civil Servant to complain under code.
Department for Exiting the European Union Complaint that staff were being asked to breach the Code through completing their duties. Referred Back to Department
Ministry of Justice Complaint about a dismissal. Out of scope - HR issues are not considered under the Code.
HM Prison and Probation Service Complaint about a Dismissal. Out of scope - HR issues are not considered under the Code.
November Department for Environment, Food and Rural Affairs Complaint that staff had breached the Code when handling a recruitment campaign Referred back to department
Home Office Complaint about a Code breach in the Home Office No further contact from the complainant.
HM Revenue & Customs Complaint about the Civil Service Management Code. Out of Scope - the Civil Service Management Scope is not within CSC's remit.
Department for Transport Complaint about HR issues Out of scope - HR issues are not considered under the Code.
The Scottish Government Complaint about staff activity on social media. Referred back to the department.
Ministry of Housing Communities and Local Government Complaint about a staff member's conduct outside of work Out of scope - complainant must be an existing civil servant to complain under the Code.
Ministry of Defence Complaint about HR issues. Out of scope - HR issues are not considered under the Code.
Department for Work and Pensions Complaint about behaviour of civil servant in a job centre Out of scope - complainant must be an existing civil servant to complaint under the Code.
HM Revenue & Customs Complaint about the use of resources. Closed - No further contact from complainant.
Department for Transport Complaint about the conduct of a civil servant. Out of scope - complainant must be an existing civil servant to complaint under the Code.
Unknown Complaint about the conduct of a Special Advisor. Out of Scope - Individual was no longer a Special Advisor.
Ministry of Justice Complaint about HR issues. Out of scope - HR issues are not considered under the Code.
December The Crown Office and Procurator Fiscal Services Complaint about the conduct of staff in their handling of a recruitment campaign. Closed - no investigation due to conflicting information.
Department for Education Complaint about HR issues. Out of scope - HR issues are not considered under the Code.
Food Standards Agency Complaint about advice given to a client. Closed - No further contact from complainant.
Ministry of Defence Complaint about surveillance. Referred back to the Department.
Unknown Complaint about staff Social Media activity. Out of scope - complainant must be an existing civil servant to complaint under the Code.
Ministry of Justice Complaint about conduct of staff. Referred back to the department.
Unknown Complaint about a Member of Parliament. Out of scope - Ministers are not bound by the Civil Service Code.
Ministry of Defence Complaint about bullying and harrassment. Out of scope - HR issues are not considered under the Code.
Ministry of Defence Complaint about bullying and harrassment. Out of scope - HR issues are not considered under the Code.
Department for Work and Pensions Complaint about policy decisions. Out of scope - complainant must be an existing civil servant to complaint under the Code.
Department for Business, Energy & Industrial Strategy Complaint about department's outsourcing activities. Out of scope - complainant must be an existing civil servant to complaint under the Code.
January Department for Work and Pensions Complaint about staff conduct. No further contact from the complainant.
HM Land Registry Complaint about Civil Service salary and pension Out of scope - HR issues are not considered under the Code.
Health and Safety Executive Complaint about funding in the department. Referred back to department
Unknown Complaint about staff Social Media activity. Out of scope - complainant must be an existing civil servant to complaint under the Code.
Home Office Complaint about a Civil Service Pension Out of scope - HR issues are not considered under the Code.
Other Complaint about issues in a non-government organisation. Out of scope - not within the Civil Service.
UK Space Agency Complaint about the conduct of an ex-civil servant. Out of scope - complainant must be an existing civil servant to complaint under the Code.
Department of Work and Pensions Complaint about a dismissal. Out of scope - HR issues are not considered under the Code.
Ministry of Justice Complaint about the conduct of a District Judge. Out of scope - complainant must be an existing civil servant to complaint under the Code.
February Maritime and Coastal Agency Complaint about the contracts of shift workers Referred back to the department.
HM Revenue & Customs Complaint about various HR issues Out of scope - HR issues are not considered under the Code.
Defence Equipment and Support Complaint about the tone of email received. Referred back to the department.
Department for Work and Pensions Complaint about HR issues Out of scope - HR issues are not considered under the Code.
Department for Work and Pensions Complaint about policy decisions. Referred back to department
Government Internal Audit Agency Complaint about various HR issues Referred back to department.
March Ministry of Defence Query about whether certain actions constitute a Code breach. Other
Ministry of Justice Complaint about a court hearing Out of scope - complainant must be an existing civil servant to complaint under the Code.
Ministry of Defence Complaint about Contractors Out of scope - Contractors are not within the scope of the Code
Unknown Complaint about a social worker. Out of scope - complainant must be an existing civil servant to complaint under the Code.
April 2020 Ministry of Justice Complaint about recruitment process UPHELD - see Findings and Recommendations
November 2020 (Received in 2019/20 concluded in 2020/21) Department for International Development Complaint about a Code investigation UPHELD - see Findings and Recommendations
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