| April 2019 |
Other |
Complaint about diversity in Civil Service tests. |
Out of scope |
| Her Majesty’s Revenue and Customs |
Candidate believes they were treated unfairly in the judgement of a recruitment campaign |
No breach - all candidates were found to have been treated fairly |
| Ministry of Defence |
Candidate believes he/she was treated unfairly in the judgement of a recruitment campaign |
Referred back to Department |
| Ministry of Justice |
Candidate believes he/she was treated unfairly in the judgement of a recruitment campaign |
Referred back to Department |
| Department for Work and Pensions |
Complaint about the selection process of recruitment process. |
No breach found |
| Crown Prosecution Service |
Complaint about the withdrawal of candidate's application |
Application reinstated |
| Department for Work and Pensions |
Anonymous complainant felt as though a recruitment campaign breached the RPs. |
Unable to acquire necessary further information. |
| Ministry of Justice |
Potential Exception that was extended without the approval of the Commission |
No breach |
| Other |
Complaint about feedback provided on recruitment campaigns |
Referred back to departments, directed to information on Success Profiles and Recruitment Principles. |
| Department for Exiting the European Union |
Complaint that competition was 'unfair and opaque' |
Received information from Department - candidate did not meet benchmark scores |
| Cabinet Office |
Complaint about IT issues during a recruitment campaign. |
No breach found |
| Her Majesty’s Courts and Tribunal Service |
Complaint about discrimination |
Referred to a relevant HR contact |
| May 2019 |
Ministry of Defence |
Candidate believes he/she was treated unfairly in the judgement of a recruitment campaign |
Complainant did not reply to the Commission's correspondence |
| Ministry of Justice |
Feels competency-based assessments are discriminatory against elderly and disabled people. |
Discrimination is out of scope. Referred to Department. |
| Her Majesty’s Revenue and Customs |
Complaint about disability and discrimination |
Disability discrimination is out of scope. Directed to Department. |
| Home Office |
Provisional Offer withdrawn. |
Out of scope - pre-employment checks. |
| Department for Environment, Food and Rural Affairs |
Complaint abouit direct Discrimination |
Out of scope - referred back to department |
| Foreign and Commonwealth Office |
Complaint about withdrawal of application due to missed deadline |
Out of scope - referred back to department - position was locally-engaged role, not Civil Service |
| Other |
UK Government Investments - assessing on unadvertised criteria |
UKGI is not staffed by civil servants therefore out of scope. |
| Department for Work and Pensions |
Unsatisfied with recruitment process. |
Referred back to the Department. |
| Ministry of Justice |
Complainant failed pre-employment checks |
Out of scope |
| Her Majesty’s Revenue and Customs |
Online test pass marks were raised |
Referred back to dept. |
| Home Office |
Application withdrawn by HO as complainant did not meet the HO residency requirements. |
Out of scope |
| Ministry of Justice |
Failed application process. |
Referred back to dept. |
| Forestry Commission |
Unsatisfied with recruitment process. Has complained to the department but hasn't received a response. |
Response received.Complaint withdrawn. |
| Home Office |
Candidate replaced on reserve list and has not had any replies to candidate's request for update from Department. |
HO confirmed they would be responding, as they did to the previous emails sent to complainant |
| Crown Prosecution Service |
Unsatisfied with recruitment process: complained criteria were not advertised, believes it was discriminatory. Has complained to the department but hasn't received a response. |
Criteria were clearly stated in CPS Candidate Pack. Directed to seek legal advice for discrimination matters. |
| Home Office |
Failed pre-employment checks |
Out of scope |
| Department for Health |
Regarding the CMO campaign. |
No breaches found |
| Home Office |
Complaint about travelling costs associated with attending an interview |
Referred back to the department. |
| Intellectual Property Office |
Complainant aboout discrimination |
Out of scope |
| Department for Business, Energy and Industrial Strategy |
Unsatisfied with recruitment process. Has complained to the department but hasn't received a response. |
No breaches found. |
| Her Majesty’s Courts and Tribunal Service |
Candidate applied under GIS but didn't get invited to an interview. Believes they meet the essential criteria. |
Referred back to the department. |
| Defence Equipment and Support |
Candidate was unable to apply for a role, initially stated due to their own mistake, then stated due to technical issues. |
No technical issues found. No breach. |
| Department for International Trade |
Complaint that sift was done on desirable criteria |
Out of scope - internal campaign |
|
Debt Management Office |
Complaint that no salary listed "to attract the best candidates" |
Breach of Recruitment Principles |
| Her Majesty’s Revenue and Customs |
Complainant has been offered a job but not received start date. |
Out of scope - post offer |
| Ministry of Defence |
Complaint about qualifications criteria |
Requested further information. No further contact from the comlainant |
| Department not provided |
Complaint about recruitment campaign. |
Referred back to department |
| Her Majesty’s Revenue and Customs |
Complaint about recruitment campaign. |
Closed - no breach |
| Other |
Complaint about Local Council recruitment campaign. |
Closed - out of scope |
| Crown Commercial Service |
Allegation of discrimination. |
Out of scope. |
| July 2019 |
Department for Environment, Food and Rural Affairs |
Complaint about recruitment criteria |
Out of scope - recruitment criteria is a matter for the organisation |
| Valuations Office Agency |
Complaint about graduate programme requiring RICS-accredited degree. |
Out of scope - relates to criteria - decision on which is a matter for the organisation. |
| Defence Equipment and Support |
Complaint that essential criteria for job was not advertised |
Closed - no breach |
| Cabinet Office |
Complaint about recruitment campaign |
Contractor - out of scope |
| Home Office |
Complaint about recruitment complaint essential criteria |
Out of scope - Not for CSC to decide criteria |
| Defence Equipment and Support |
Complaint about being sifted out of recruitment competition |
No breach found |
| Her Majesty’s Courts and Tribunals Service |
Complaint about scoring in recruitment campaigns |
Referred back to Department |
| National Archives |
Complaint about issues with recruitment process |
Closed due to no further contact from complainant, and was advised to go back to the Department |
| Advisory, Conciliation and Arbitration Service |
Complaint about interview process and time given for presentation |
Breach found as advertised process not followed |
| Her Majesty’s Revenue and Customs |
Complaint about technical error on online tests |
Referred back to Department |
| Foreign and Commonwealth Office |
Complaint about eligibility rules |
No breach - rules clearly advertised |
| Ministry of Justice |
Complaint about technical issue when trying to apply for a role |
Referred back to Department |
| Ministry of Defence |
Complaint about misapplication of the GIS |
No breach - GIS found to have been applied appropriately |
| Ministry of Justice |
Complaint about online tests |
Referred back to Department |
| Cabinet Office |
Complaint about competencies at sift |
No breach found but poor practice |
| Her Majesty’s Revenue and Customs |
Complaint about scoring |
Closed no breach |
| Foreign and Commonwealth Office |
Complaint about the GIS |
Closed - out of scope |
| Other |
Complaint regarding the British Council |
Out of Scope - British Council are not civil servants |
| Department for Transport |
Complaint about online tests |
Out of Scope |
| Department for Transport |
Complaint about recruitment campaign contact |
Alternative contact provided |
| National Savings and Investments |
Complaint about recruitment process |
Out of scope - internal campaign |
| August 2019 |
Other |
Complaint about criteria on Civil Service job adverts |
Referred back to Department |
| Ministry of Defence |
Complaint about recruitment process |
Referred back to Department |
| Department for Environment, Food and Rural Affairs |
Complaint about feedback and recruitment process |
No breach found |
| Cabinet Office |
Complaint about GRS recruitment |
No breach |
| Her Majesty’s Revenue and Customs |
Concerned about merit order for interview |
No breach - merit order confirmed |
| Other |
Querying lack of contact since being offered a role |
Referred back to Department |
| Defence Equipment and Support |
Complaint about scoring |
Referred back to Department |
| Other |
Complaint about feedback |
No breach found |
| Her Majesty’s Revenue and Customs |
Complaint about test scores |
No breach - results were accurate |
| Home Office |
Complaint about nationality requirements |
Out of scope - nationality requirement not within CSCs remit |
| Ministry of Justice |
Complaint about feedback and request for FOI |
Referred back to Department |
| Department not specified |
Complaint about general Civil Service recruitment |
Out of scope |
| Defence Equipment and Support |
Complaint about job advert |
No breach - information was clearly set out in advert |
| Department for Work and Pensions |
Complaint about recruitment application |
Referred back to Department |
| NATIONAL ARCHIVES |
Complaint about discrepancies in advert and issues with form submission |
Referred back to Department |
| Department for International Trade |
Complaint about online tests |
No breach found |
| Other |
Complaint about pre-employment checks |
Out of scope ofRecruitment Principles |
| Other |
Various complaints for various departments |
Referred to GDPR - out of scope |
| Rural Payments Agency |
Complaint about the application of GIS |
Referred back to Department to be investigated |
| Her Majesty’s Revenue and Customs |
Complaint about scoring in a recruitment campaign |
Referred back to Department to be investigated |
| Ministry of Defence |
Complaint about an online test |
Referred back to Department |
| Health and Safety Executive |
Complaint about recruitment process |
Out of Scope - internal competition |
| Ministry of Justice |
Complaint about feedback |
Referred back to Department |
| Other |
Complaint about recruitment process |
Referred back to Department |
| Defence Equipment and Support |
Complaint about eligibility requirements |
Back to Department |
| September 2019 |
Department for International Trade |
Requesting details of appeal |
Provided with relevant details |
| Cabinet Office |
Asking for details of recruitment appeals |
Provided with relevant details |
| Health and Safety Executive |
Complaint about essential criteria in a recruitment campaign |
Out of scope - Departments make their own assessment on requirements |
| Her Majesty’s Revenue and Customs |
Complaint about pre-employment checks |
Out of scope |
| Home Office |
Complaint about notice period given for interview |
No breach found |
| Other |
General complaint about Civil Service recruitment |
No breach found |
| Home Office |
Complaint about an internal competition |
Out of scope |
| Department for Work and Pensions |
Complaint about recruitment process |
Referred back to Department |
| Department for Work and Pensions |
Complaint about the extension of a competition deadline |
No breach found |
| Defence Equipment and Support |
Complaint about recruitment process |
No breach found |
| Department for Work and Pensions |
Complaint about the recruitment process and reappointment |
Referred back to Department and advice given on re-appointments |
| October 2019 |
Her Majesty’s Revenue and Customs |
Complaint regarding feedback |
Out of scope |
| Other |
Complaint regarding reserve lists |
Referred back to the Department. |
| Health and Safety Executive |
Complaint regarding scoring |
Referred back to the Department. |
| Other |
Complaint regarding scoring |
Referred back to the Department. |
| Department for Transport |
Complaint regarding scoring |
Referred back to the Department. |
| Cabinet Office |
Complaint regarding recruitment process |
No further correspondence from complainant when requested. |
| Department for Environment, Food and Rural Affairs |
Complaint regarding assessment process |
No further correspondence from complainant when requested. |
| Ministry of Justice |
Complaint regarding assessment process |
Breach of Recruitment Principles found |
| Her Majesty’s Revenue and Customs |
Complaint regardining pre-employment checks |
Out of scope |
| Home Office |
Complaint regarding reserve lists |
Complaint withdrawn |
| Ministry of Defence |
Complaint regarding application process |
Referred back to the Department. |
| Home Office |
Complaint regarding scoring |
Referred back to the Department. |
| Her Majesty’s Revenue and Customs |
Complaint regarding application process |
Resolved via department |
| Home Office |
Complaint regarding recruitment process |
Referred back to the Department. |
| November 2019 |
Insolvency Service |
Complaint regarding reserve lists |
Referred back to the Department. |
| Department for Work and Pensions |
Complaint regarding reserve lists |
No breach found |
| Ministry of Justice |
Complaint regarding guaranteed interview scheme application |
No breach found |
| Department for International Trade |
Complaint regarding potential conflict of interest |
No further correspondence from complainant when requested. |
| Valuations Office Agency |
Complaint regarding internal recruitment competition |
Out of scope |
| Other |
Complaint regarding recruitment outside of Civil Service |
Out of scope |
| Department for Environment, Food and Rural Affairs |
Complaint regarding guaranteed interview scheme application |
Referred back to the Department. |
| Ministry of Defence |
Complaint regarding recruitment process |
No breach found |
| Valuations Office Agency |
Complaint regarding recruitment process |
No further correspondence from complainant when requested. |
| Home Office |
Complaint regarding interview |
Referred back to the Department. |
| Ministry of Justice |
Complaint regarding job offer. |
Complaint withdrawn |
| Other |
General complaint regarding Civil Service recruitment |
Out of scope |
| Home Office |
Complaint regarding recruitment process |
No breach found |
| Her Majesty’s Revenue and Customs |
Complaint regarding recruitment process |
Referred back to the Department. |
| December 2019 |
Ministry of Defence |
Complaint regarding application process |
Referred back to the Department. |
| Government Legal Department |
Complaint regarding recruitment process |
Out of scope |
| Department for Health |
Complaint regarding potential conflict of interest and guaranteed interview scheme |
No breach found |
| Her Majesty’s Revenue and Customs |
Complaint regarding recruitment process |
Referred back to the Department. |
| Department for Work and Pensions |
Query regarding feedback and scores |
Referred back to the Department. |
| Her Majesty's Prison & Probation Service |
Complaint regarding assessment process |
Referred back to the Department. |
| Other |
Complaint regarding scoring |
Referred back to the Department. |
| Her Majesty’s Revenue and Customs |
Complaint regarding assessment process |
No breach found |
| Her Majesty’s Revenue and Customs |
Complaint regarding reserve lists |
No further correspondence from complainant when requested. |
| Her Majesty’s Revenue and Customs |
Complaint regarding recruitment process |
No further correspondence from complainant when requested. |
| Her Majesty’s Revenue and Customs |
Complaint regarding deadline extension |
No breach found |
| Ministry of Defence |
Complaint regarding advertised criteria |
Breach of Recruitment Principles as complainant was incorrectly turned away from an interview |
| Home Office |
Complaint regardining pre-employment checks |
Out of scope |
| Ministry of Justice |
Complaint regarding interview |
Referred back to the Department. |
| Land Registry |
Complaint regarding recruitment process |
No further correspondence from complainant when requested. |
| Her Majesty’s Revenue and Customs |
Complaint regarding scoring |
Referred back to the Department. |
| January 2020 |
Department for International Trade |
Complaint regarding withdrawn recruitment campaign |
No breach found |
| Department for Work and Pensions |
Complaint regarding recruitment process |
Referred back to the Department. |
| Department for Education |
Complaint regarding notice period |
No breach found |
| Other |
Complaint regarding alleged discrimination |
Out of scope. |
| Her Majesty’s Revenue and Customs |
Complaint regarding accuracy of advertised role |
Referred back to the Department. |
| Cabinet Office |
Complaint regarding guaranteed interview scheme application |
No breach found |
| Cabinet Office |
Complaint regarding application process |
No breach found |
| Home Office |
Complaint regarding scoring |
Referred back to the Department. |
| Department for Work and Pensions |
Complaint regarding scoring |
Referred back to the Department. |
| Her Majesty’s Revenue and Customs |
Complaint regarding merit order of recruitment competition |
No further correspondence from complainant when requested. |
| Ministry of Justice |
Complaint regarding scoring |
Referred back to the Department. |
| Ministry of Defence |
Complaint regarding assessment process |
No breach found |
| Other |
General complaint regarding Civil Service recruitment |
Out of scope |
| Her Majesty’s Revenue and Customs |
Complaint regarding reserve lists |
No breach found |
| Department for Education |
Complaint regarding internal recruitment competition |
Out of scope |
| Serious Fraud Office |
Complaint regarding recruitment process |
Referred back to the Department. |
| February 2020 |
Department for International Trade |
Complaint regardining pre-employment checks |
Out of scope |
| Ministry of Defence |
Complaint regarding internal recruitment competition |
Referred back to the Department. |
| Ministry of Justice |
Complaint regarding interview process and reasonable adjustments |
No breach found |
| Department for Transport |
Complaint regarding dismissal following reserve list appointment |
Out of scope |
| Valuations Office Agency |
Complaint regarding reserve list appointment |
No breach found |
| Government Legal Department |
Complaint regarding feedback |
Referred back to the Department. |
| Department for Work and Pensions |
Complaint regarding feedback |
Referred back to the Department. |
| Ministry of Justice |
Complaint regarding scoring |
Referred back to the Department. |
| Her Majesty’s Revenue and Customs |
Complaint regarding start date of appointment |
Referred back to the Department. |
| Office for National Statistics |
Complaint regarding recruitment process |
Referred back to the Department. |
| Department for International Trade |
Complaint regarding assessment process |
No breach found |
| Other |
Complaint regarding reserve lists |
Referred back to the Department. Advised regarding Recruitment Principles' reserve list provisions. |
| Her Majesty's Prison & Probation Service |
Complaint regarding scoring |
Referred back to the Department. |
| Cabinet Office |
Complaint regarding withdrawal of job offer |
Referred back to the Department. |
| Department for Work and Pensions |
Complaint regarding reasonable adjustments |
No breach found |
| March 2020 |
Her Majesty’s Revenue and Customs |
Complaint regarding application process |
Referred back to the Department. |
| Her Majesty's Prison & Probation Service |
Complaint regarding scoring |
Referred back to the Department. |
| Cabinet Office |
Complaint regarding assessment process |
No breach found |
| Her Majesty’s Revenue and Customs |
Complaint regarding pre-employment checks |
Out of scope |
| Scottish Prison Service |
Complaint regarding competition eligibility |
No breach found |
| Medicines and Healthcare products Regulatory Agency |
Query regarding scoring |
Referred back to the Department. |
| Ministry of Defence |
Complaint regarding recruitment process |
Referred back to the Department. |
| Ministry of Justice |
Complaint regarding recruitment process |
No breach found |
| Home Office |
Complaint regarding withdrawal of job offer |
Out of scope |
| Cabinet Office |
Complaint regarding reserve lists |
No breach found |
| Ministry of Defence |
Complaint regarding scoring |
Referred back to the Department. |
| Department for Health |
Complaint regarding assessment process |
Referred back to the Department. |
| Department for Work and Pensions |
Complaint regarding scoring |
No breach found |
| Government Legal Department |
Complaint regarding assessment process |
No breach found |
| National Crime Agency |
Complaint regarding assessment process |
Referred back to the Department. |
| Ministry of Defence |
Complaint regarding recruitment process |
No further correspondence from complainant when requested. |
| Cabinet Office |
Complaint regarding scoring and feedback |
Referred back to the Department. |
| Crown Prosecution Service |
Complaint regarding application process |
Referred back to the Department. |
| April 2020 |
Ministry of Justice |
Complaint about recruitment process |
UPHELD - See findings and recommendations |
