| Month Concluded |
Department |
Summary |
Outcome |
| March 2019 |
Government Economic Service |
Complaint about recruitment campaign |
No breach found |
| Health and Safety Executive |
Complaint about disability discrimination following a job offer |
Out of scope of Recruitment Principles |
| Home Office |
Complaint about recruitment campaign |
Referred back to Department for investigation |
| Her Majesty's Revenue and Customs |
Complaint about recruitment campaign |
Referred back to Department for investigation |
| Crown Prosecution Service |
Complaint about being withdraw from campaign due to eligibility |
Application reinstated |
| Government Economic Service |
Complaint about application deadline |
Application accepted |
| Home Office |
Complaint about length of time to schedule interviews |
Referred back to Department for investigation |
| Home Office |
Complaint about security vetting |
Out of scope of Recruitment Principles |
| Department for Work and Pensions |
Complaint about recruitment campaign |
No breach found |
| Home Office |
Complaint about behaviour at interview |
Out of scope of Recruitment Principles |
| Ministry of Defence |
Complaint about online aptitude tests |
Referred back to Department for investigation |
| Home Office |
Complaint about feedback provided after interview |
Out of scope of Recruitment Principles |
| Ministry of Defence |
Complaint about online aptitude tests closing earlier than advertised |
Referred back to Department for investigation |
| Department for Work and Pensions |
Complaint about sifting on lead competency |
Referred back to Department for investigation |
| Ministry of Defence |
Complaint about age discrimination |
Referred back to Department for investigation |
| Government Economic Service |
Complaint that a vacancy was open for longer than advertised on CS Jobs |
Candidate given opportunity to apply |
| Home Office |
The department did not respond to requests to rearrange interview times |
Department interviewed candidate |
| Insolvency Service |
Complaint about recruitment campaign |
No breach found |
| Home Office |
Complaint about recruitment campaign |
Complaint withdrawn |
| Her Majesty's Revenue and Customs |
Complaint about online aptitude tests |
No breach found |
| February 2019 |
Foreign and Commonwealth Office |
Complaint about recruitment campaign |
Referred back to Department for investigation |
| Department for Work and Pensions |
Complaint about online aptitude tests |
Referred back to Department for investigation |
| Department for Work and Pensions |
Complaint about recruitment campaign |
Referred back to Department for investigation |
| Department for Work and Pensions |
Complaint about recruitment campaign |
Complaint withdrawn |
| Home Office |
Complaint about recruitment campaign |
No breach found |
| Not known |
Complaint about security vetting |
Out of scope of Recruitment Principles |
| Defence Equipment and Supply |
Complaint about recruitment campaign |
Out of scope of Recruitment Principles |
| Government Statistical Service |
Complaint about recruitment campaign |
Referred back to Department for investigation |
| Department for Exiting the European Union |
Complaint about HR matters |
Out of scope of Recruitment Principles |
| Department for Work and Pensions |
Complaint about material change to role advertised |
No breach found |
| Valuation Office Agency |
Complaint about reserve list |
No breach found |
| Ministry of Defence |
Complaint about advertised interview dates |
No breach found |
| Department for Transport |
Complaint about recruitment campaign |
No breach found |
| January 2019 |
Her Majesty's Revenue and Customs |
Complaint about pre-employment checks |
Out of scope of Recruitment Principles |
| Department for Work and Pensions |
Complaint about salary |
Out of scope of Recruitment Principles |
| Department for International Trade |
Complaint about recruitment campaign |
Referred back to Department for investigation |
| Department for Work and Pensions |
Complaint about recruitment campaign |
Referred back to Department for investigation |
| Department for Work and Pensions |
Complaint about recruitment campaign |
No breach found |
| Department for Work and Pensions |
Complaint about pre-employment checks |
Out of scope of Recruitment Principles |
| Her Majesty's Revenue and Customs |
Complaint about security vetting |
Out of scope of Recruitment Principles |
| Department for Environment, Food, and Rural Affairs |
Complaint about recruitment campaign |
Complaint withdrawn |
| Scottish Government |
Complaint about recruitment campaign |
No breach found |
| Insolvency Service |
Complaint about recruitment campaign |
Breach found |
| Home Office |
Complaint about recruitment campaign |
No breach found |
| Fast Stream |
Complaint about campaign process |
Referred back to Department for investigation |
| Animal and Plant Health Agency |
Complaint about discrimination in recruitment campaign |
No breach found |
| December 2018 |
Defence Equipment & Support |
Appointment made without fair and open competition |
No breach found |
| Department for International Development |
Feedback and scoring not provided |
Referred back to Department for investigation |
| Fast Stream |
Complaint about unfairness of recruitment process |
Referred back to Department for investigation |
| Her Majesty's Revenue and Customs |
Complaint about unfairness of recruitment process |
Referred back to Department for investigation |
| Her Majesty's Probation Service |
Complaint about job offer |
Referred back to Department for investigation |
| Her Majesty's Revenue and Customs |
Complaint about procedures and interviewing process |
Referred back to Department for investigation |
| Ministry of Housing, Communities and Local Government |
Complaint about recruitment process |
UPHELD - see findings and recommendation / follow up document |
| Home Office |
Complaint about security checks and pre-appointment checks |
Out of scope of Recruitment Principles |
| November 2018 |
Department for Work and Pensions |
Complaint about vetting process and time taken to get job offer |
Breach found |
| Health and Safety Executive |
Complaint about recruitment process |
UPHELD - see findings and recommendations |
| Fast Stream |
Complaint about failure to take qualifications into account |
Out of scope of Recruitment Principles |
| Department for Work and Pensions |
Complaint about inconsistent evaluation of competencies |
Out of scope of Recruitment Principles |
| Her Majesty's Revenue and Customs |
Complaint about Stage 3 competition |
Out of scope of Recruitment Principles |
| Crown Prosecution Service |
Complaint about Stage 3 competition |
Out of scope of Recruitment Principles |
| Ministry of Justice |
Complaint about pre-employment checks |
Out of scope of Recruitment Principles |
| Ministry of Justice |
Complaint about internal campaign |
Out of scope of Recruitment Principles |
| Department for Work and Pensions |
Complaint about interview technique |
Referred back to Department for investigation |
| Department for Work and Pensions |
Complaint about interview technique |
Referred back to Department for investigation |
| Ministry of Defence |
Complaint about interview technique |
Referred back to Department for investigation |
| Ministry of Justice |
Complaint about vetting |
Out of scope of Recruitment Principles |
|
|
|
| Ministry of Justice |
Complaint about sift |
Referred back to Department for investigation |
| Unknown |
Complaint about grievance |
Out of scope of Recruitment Principles |
| Unknown |
Complaint about appointment checks |
Out of scope of Recruitment Principles |
| Department for Transport |
Complaint about interview processes |
Referred back to Department for investigation |
| Centre for Environment Fisheries and Aquaculture Science |
Complaint about interview processes |
Out of scope of Recruitment Principles |
| Department for Business Energy and Industrial Strategy |
Complaint about interview |
Referred back to Department for investigation |
| Competition and Markets Authority |
Complaint about interview |
Referred back to Department for investigation |
| Department for Business Energy and Industrial Strategy |
Complaint about behaviour of panel |
Out of scope of Recruitment Principles |
| National Crime Agency |
Complaint about processes and Guaranteed Interview Scheme |
Referred back to Department for investigation |
| Ministry of Justice |
Complaint about unfair processes |
Referred back to Department for investigation |
| Defence Equipment and Support |
Role given to ex military without Fair and Open Competition |
Referred back to Department |
| October 2018 |
Department for Work and Pensions |
Complaint about outcome of application |
Closed - Referred back to Department |
| Her Majesty’s Revenue and Customs |
Complaint about outcome of application |
Closed - Referred back to Department |
| Home Office |
Complaint about outcome of application |
Closed - Referred back to Department |
| Her Majesty’s Revenue and Customs |
Complaint about being turned away at interview for having the incorrect forms of ID |
Breach found |
| Advisory, Conciliation and Arbitration Service |
Complaint about departmental restructure |
Out of scope of Recruitment Principles |
| Department for Work and Pensions |
Complaint about outcome of application |
Closed - Referred back to Department |
| Insolvency Service |
Complaint about recruitment campaign |
Closed - Referred back to Department |
| Ministry of Defence |
Complaint about online aptitude tests |
Out of scope of Recruitment Principles |
| Department for Work and Pensions |
Complaint about recruitment campaign |
Closed - Referred back to Department |
| Her Majesty’s Prison and Probation Service |
Complaint about recruitment campaign |
Closed - Referred back to Department |
| Her Majesty’s Revenue and Customs |
Complaint about online aptitude tests |
Closed - Referred back to Department |
| Cabinet Office |
Complaint about the interview process and the interviewer arriving late |
Out of scope of Recruitment Principles |
| Home Office |
Complaint about lack of feedback |
Closed - Referred back to Department |
| Government Commercial Organisation |
Complaint about online aptitude tests |
Closed - Referred back to Department |
| Ministry of Justice |
Complaint about numerous recruitment campaigns |
Closed - Referred back to department |
| Department for Work and Pensions |
Complaint about recruitment campaign |
Closed - Referred back to Department |
| September 2018 |
Office of Gas and Electricity Markets |
Complaint about recruitment campaign |
Referred back to Department for investigation |
| Department for Work and Pensions |
Complaint about the outcome of application |
Closed - Referred back to Department |
| Her Majesty’s Revenue and Customs |
Complaint about online aptitude tests |
Closed - Referred back to Department |
| Fast Stream |
Complaint about the length of time taken to inform candidate of result |
Closed - Referred back to Department |
| Department for Transport |
Complaint about outcome of application |
Closed - Referred back to Department |
| Ministry of Justice |
Complaint about material change to advertised position |
Breach found |
| Department for Work and Pensions |
Complaint about outcome of application |
Closed - Referred back to Department |
| Department for International Development |
Complaint about lack of feedback |
Closed - Referred back to Department |
| Home Office |
Complaint about outcome of recruitment campaign |
Closed - Referred back to Department |
| Scottish Government |
Complaint about recruitment practices |
Anonymous complaint, no information provided |
| Department not specified |
Complaint about the use of the Guaranteed Interview Scheme |
Closed - Referred back to Department |
| Department for Work and Pensions |
Complaint about the use of the Guaranteed Interview Scheme |
Closed - Referred back to Department |
| Her Majesty’s Revenue and Customs |
Complaint about vetting |
Closed - Referred back to Department |
| Driver and Vehicle Standards Agency |
Complaint about the use of a reserve list |
Closed - Referred back to Department |
| Home Office |
Complaint about outcome of application |
Closed - Referred back to Department |
| Cabinet Office |
Complaint about outcome of interview |
Closed - Referred back to Department |
| Department for International Trade |
Complaint about the length of time taken to inform candidate of result |
Closed - Referred back to Department |
| Her Majesty’s Revenue and Customs |
Complaint about recruitment campaign |
Closed - Referred back to Department |
| Home Office |
Complaint about recruitment campaign |
Out of scope of Recruitment Principles |
| Her Majesty’s Prison and Probation Service |
Complaint about the outcome of two recruitment campaigns |
Closed - Referred back to Department |
| Department for Work and Pensions |
Complaint about outcome of interview and request for feedback |
Closed - Referred back to Department |
| Department for Work and Pensions |
Complaint about vetting |
Out of scope of Recruitment Principles |
| August 2018 |
Valuations Office Agency |
Complaint about outcome of interview and request for feedback |
Closed - Referred back to Department |
| Her Majesty’s Revenue and Customs |
Complaint about being offered part time role |
Closed - Referred back to Department |
| Defence Equipment and Support |
Complaint about salary |
Out of scope of Recruitment Principles |
| Department for Education |
Complaint about scores at sift |
No breach found |
| Department for Environment, Food and Rural Affairs |
Complaint about online aptitude tests |
Closed - Referred back to Department |
| Department not specified |
Complaint about recruitment into the civil service of Northern Ireland |
Out of scope of Recruitment Principles |
| Home Office |
Complaint about vetting |
Out of scope of Recruitment Principles |
| Ministry of Justice |
Complaint that applicants were sifted against criterion not advertised |
Campaign paused and Departmental investigation launched |
| Ministry of Justice |
Requested feedback from job interview |
Referred back to Department for Investigation |
| Department for Business, Energy and Industrial Strategy |
Complaint about recruitment interview and expenses for travel |
Closed - Referred back to Department |
| July 2018 |
Home Office |
Complaint about essential criteria |
Closed - Referred back to Department |
| Trade Regulations Authority (Department for International Trade) |
Complaint about interview process |
Closed - Referred back to Department |
| Department for Education |
Complaint about pre-employment checks |
Closed - Referred back to Department |
| Ministry of Justice |
Complaint about pre-employment checks |
Closed - Referred back to Department |
| Department not specified |
Complaint about interview process |
Closed - Referred back to Department |
| Department not specified |
Complaint about sift results |
Closed - Referred back to Department |
| Her Majesty’s Revenue and Customs |
Complaint about pre-employment checks |
Closed - Referred back to Department |
| Maritime and Coastguard Agency |
Complaint about outcome of application |
Closed - Referred back to Department |
| Defence Equipment and Support |
Complaint about job role offered |
No breach |
| Home Office |
Complaint about process of campaign |
Closed - Referred back to Department |
| Ministry of Justice |
Complaint about process of campaign |
Closed - Referred back to Department |
| Competition Markets Authority |
Complaint about the fair and open aspect of a campaign |
Closed - Referred back to Department |
| Department for Work and Pensions |
Complaint about pre-employment checks |
Closed - Referred back to Department |
| Home Office |
Complaint about essential criteria advertised |
No breach |
| Home Office |
Complaint about security vetting |
Breach found |
| June 2018 |
Her Majesty’s Revenue and Customs |
Complaint about online aptitude tests |
Out of scope |
| National Crime Agency |
Complaint about HR issue |
Out of scope |
| National Crime Agency |
Complaint about application process and Guaranteed Interview Scheme |
Out of Scope |
| National Crime Agency |
Complaint about application process and GIS |
Closed - Referred back to Department |
| Home Office |
Complaint about security vetting |
Out of Scope |
| Department for Work and Pensions |
Complaint about Sift results |
Closed - Referred back to Department |
| National Crime Agency |
Complaint about essential criteria |
Closed - Referred back to Department |
| College of Policing |
Complaint about non-departmental public body |
Out of Scope |
| Her Majesty’s Prison and Probation Service |
Complaint about reserve list |
Closed - Referred back to Department |
| Department for Work and Pensions |
Complaint about reserve list |
Closed - Referred back to Department |
| National Offender Management Service / Her Majesty’s Prison and Probation Service |
Complaint about reserve list |
Closed - Referred back to Department |
| Department for Work and Pensions |
Complaint about Sift results |
Closed - Referred back to Department |
| Department for Work and Pensions |
Complaint about HR issue |
Out of Scope |
| Natural England |
Complaint about non-departmental public body (NDPB) |
Out of Scope |
| Ministry of Justice |
Complaint about sift results |
Closed - Referred back to Department |
| Home Office |
Complaint about eligibility criteria |
Closed - Referred back to Department |
| Home Office |
Complaint about security vetting |
Out of Scope |
| Department for Work and Pensions |
Complaint about sift results |
Closed - Referred back to Department |
| Home Office |
Complaint about HR issue |
Closed - Referred back to Department |
| Ministry of Justice |
Complaint regarding Fair and Open competition |
Closed - Referred back to Department |
| No department given |
Complaint regarding Fair and Open competition |
Closed - Referred back to Department |
| May 2018 |
Department for Environment, Food and Rural Affairs |
Complaint regarding Fair and Open competition |
Closed - Referred back to Department |
| Department for Work and Pensions |
Complaint about the application process |
Closed - Referred back to Department |
| Charities Commission |
Complaint regarding Fair and Open competition |
Closed - Referred back to Department |
| UK Visas and Immigration |
Complaint regarding Fair and Open competition |
Closed - Referred back to Department |
| Ministry of Justice |
Complaint regarding Fair and Open competition |
Closed - Referred back to Department |
| Cabinet Office |
Complaint about HR Issue |
Closed - Referred back to Department |
| No department given |
Complaint about HR issue |
Closed - Referred back to Department |
| Ministry of Justice |
Complaint about Sift results |
Closed - Referred back to Department |
| Forestry Commission |
Complaint regarding Fair and Open competition |
Closed - Referred back to Department |
| British Council |
Complaint about HR Issue |
Closed - Referred back to Department |
| Social Security Scotland |
Complaint about sift results |
Closed - Referred back to Department |
| Rural Payments Agency |
Complaint about HR Issue |
Closed - Referred back to Department |
| No department given |
Complaint regarding Fair and Open competition |
Out of Scope |
| Department for WOrk and Pensions |
Complaint about sift results |
Closed - Referred back to Department |
| Scottish Government |
Complaint regarding Fair and Open competition |
Closed - referred back to Department |
| Her Majesty’s Revenue and Customs |
Complaint about HR issue |
Closed - Referred back to Department |
| Her Majesty’s Revenue and Customs |
Complaint about HR issue |
Closed - Referred back to Department |
| Her Majesty’s Revenue and Customs |
Complaint about sift results |
Closed - Referred back to Department |
| April 2018 |
Home Office |
Complaint regarding Fair and Open competition |
Closed - referred back to Department |
| Department for Business, Energy and Industrial Strategy |
Complaint about HR issue |
Closed - out of scope |
| Her Majesty’s Revenue and Customs |
Complaint about sift results |
Closed - Referred back to Department |
| Her Majesty’s Revenue and Customs |
Complaint about sift results |
Closed - Referred back to Department |
| Her Majesty’s Revenue and Customs |
Complaint about sift results |
Closed - Referred back to Department |
| Ministry of Housing, Councils and Local Government |
Complaint about sift results |
Closed - Referred back to Department |
| Her Majesty’s Revenue and Customs |
Complaint about sift results |
Closed - referred back to Department |
| Her Majesty’s Revenue and Customs |
Complaint about sift results |
Closed - referred back to Department |
| Name of department not provided |
Complaint about HR issue |
Closed - Out of Scope |
| Name of department not provided |
Complaint about sift results |
Closed - Referred back to Department |
| National Offender Management Service |
Complaint about sift results |
Closed - Referred back to Department |
| Her Majesty’s Revenue and Customs |
Complaint about sift results |
Closed - Referred back to Department |
| Her Majesty’s Revenue and Customs |
Complaint about sift results |
Closed - Referred back to Department |
| Social Security Scotland |
Complaint about sift results |
Closed - Referred back to Department |
| Insolvency Service |
Complaint about sift results |
Closed - Referred back to Department |
| Ministry of Justice |
Complaint about sift results |
Closed - Referred back to Department |
| Department for Work and Pensions |
Complaint about sift results |
Closed - Referred back to Department |
| Her Majesty’s Revenue and Customs |
Complaint about test results |
Closed - Referred back to Department |
| Defence Business Services |
Complaint about application process |
Closed - Out of Scope |
| Scottish Government |
Complaint about HR issue |
Closed - Out of Scope |
| Department for Business, Energy and Industrial Strategy |
Complaint about HR issue |
Closed - Out of Scope |
| Ministry of Housing, Communities and Local Government |
Complaint regarding Fair and Open competition |
Closed - Referred back to Department |
| Her Majesty’s Revenue and Customs |
Complaint regarding Fair and Open competition |
Closed - Referred back to Department |
| Defence Equipment and Support |
Complaint regarding Fair and Open competition |
Closed - Referred back to Department |
| British Council |
Complaint regarding Fair and Open competition |
Closed - Out of Scope |
| Forestry Commission |
Complaint about sift results |
Closed - Referred back to Department |
| Department for Education |
Complaint about sift results |
Closed - Referred back to Department |
| Defence Equipment and Support |
Complaint regarding Fair and Open competition |
Closed - Referred back to Department |
| Name of department not provided |
Complaint regarding Fair and Open competition |
Closed - Out of scope |
| Her Majesty’s Revenue and Customs |
Complaint about sift results |
Closed - referred back to Department |
| Her Majesty’s Revenue and Customs |
Complaint about sift results |
Closed - Referred back to Department |
| Home Office |
Complaint about HR issue |
Closed - out of scope |
| Rural Payments Agency |
Complaint about HR issue |
Closed - out of scope |
| Infrastructure and Projects Authority |
Complaint regarding Fair and Open competition |
Closed - out of scope |
| Her Majesty’s Revenue and Customs |
Complaint about application process |
Closed - referred back to Department |
| Home Office |
Complaint about application process |
Closed - referred back to Department |
| Government Digital Service |
Complaint about internal vacancies |
Closed - Out of scope |
| Ministry of Defence / Defence Equipment and Support |
Complaint about application process |
Breach found - See Findings and Recommendations |
