| Month Concluded |
Department |
Summary |
Outcome |
| March 2017 |
Government Digital Service |
Complaint about the interview process |
Breach found - information no longer held |
| Department for Work and Pensions |
Complaint about sift scoring |
Closed – referred back to Department |
| Her Majesty’s Revenue and Customs |
Complaint about reserve list |
Closed – referred back to Department |
| Ministry of Justice |
Complaint about sift results |
Closed – referred back to Department |
| Forestry Commission |
Complaint about recruitment process |
Closed – referred back to Department |
| Ministry of Defence |
Complaint about method of sift scores and feedback |
Closed |
| Department for Transport |
Complaint about criteria and qualifications |
No breach - see findings and recommendations |
| Name of Department not given |
Complaint about HR issue |
Out of scope |
| February 2017 |
Ministry of Defence |
Complaint about Terms and Conditions |
Closed – referred back to Department |
| Her Majesty’s Revenue and Customs |
Complaint about equivalency of qualifications required |
No breach - see findings and recommendations |
| Intellectual Property Office |
Complaint about sift result |
Closed – referred back to Department |
| Department for Transport |
Complaint about criteria and qualifications |
No breach - see findings and recommendations |
| Department for Transport |
Complaint about criteria and qualifications |
No breach - see findings and recommendations |
| Defence Equipment and Support |
Complaint about internal recruitment process |
Closed |
| Department for Business, Energy & Industrial Strategy |
Complaint about delay in receiving feedback |
Closed |
| Her Majesty’s Revenue and Customs |
Complaint about internal campaign |
Out of scope |
| January 2017 |
Department for Transport |
Complaint about criteria and conflicts of interest |
No breach - see findings and recommendations |
| Home Office |
Complaint about vetting |
Out of scope |
| Children’s Commissioner |
Complaint about agency workers |
Out of scope |
| Department for International Development |
Complaint about administration of several campaigns |
Closed – referred back to Department |
| Her Majesty’s Revenue and Customs |
Complaint about administration error |
Out of scope |
| Civil Service Recruitment |
Complaint about fast stream test |
Closed – referred back to Department |
| December 2016 |
Department for Work and Pensions |
Complaint about stage 3 campaign |
Closed – referred back to Department |
| Home Office |
Complaint about IT error on CSR system - now resolved |
Closed |
| Her Majesty’s Revenue and Customs |
Complaint about qualification |
Closed – referred back to Department |
| Department for Transport |
Complaint about interview scores |
Closed – referred back to Department |
| Crown Commercial Service |
Complaint about interview outcome |
Closed – referred back to Department |
| November 2016 |
Ministry of Defence |
Complaint about stage 3 and 4 campaign |
Closed – referred back to Department |
| Department for Work and Pensions |
Complaint about timeframe of campaign |
Closed – referred back to Department |
| Her Majesty’s Revenue and Customs |
Complaint about stage 3 campaign |
Out of scope |
| Not specified |
Generic complaint about CS competency framework |
Out of scope |
| Civil Service Recruitment |
Complaint about Fast stream internal competition |
Out of scope |
| Her Majesty’s Revenue and Customs |
Complaint about testing within Civil Service |
Closed |
| Government Commercial Function |
Relating to terms and conditions |
Out of scope |
| October 2016 |
Valuation Office Agency |
Complaint regarding Fair and Open competition |
Closed – referred back to Department |
| Health and Safety Executive |
Complaint regarding eligibility criteria |
Closed – referred back to Department |
| Her Majesty’s Revenue and Customs |
Complaint regarding T&Cs and probationary period for civil servants |
Closed – out of scope |
| Her Majesty’s Revenue and Customs |
Complaint regarding eligibility criteria |
Closed – referred back to Department |
| Valuation Office Agency |
Complaint regarding Fair and Open competition |
Closed – referred back to Department |
| Health and Safety Executive |
Complaint regarding eligibility criteria |
Closed – referred back to Department |
| Her Majesty’s Revenue and Customs |
Complaint regarding T&Cs and probationary period for civil servants |
Closed – out of scope |
| Her Majesty’s Revenue and Customs |
Complaint regarding eligibility criteria |
Closed – referred back to Department |
| National Offender Management Service |
Complaint regarding eligibility criteria |
Closed – out of scope |
| Her Majesty’s Revenue and Customs |
Complaint regarding eligibility criteria |
Closed – referred back to Department |
| National Offender Management Service |
Complaint about Reasonable Adjustments |
Closed – referred back to Department |
| September 2016 |
Department for Education |
Complaint about unfair application process |
Closed – referred back to Department |
| Her Majesty’s Revenue and Customs |
Complaint about unfair application process |
Closed – referred back to Department |
| Office for National Statistics |
Complaint withdrawn |
Breaches found |
| Office of Rail and Road |
Complaint relating to process and lack of feedback offered |
Closed – referred back to Department |
| Her Majesty’s Revenue and Customs |
Complaint about scoring at interview |
No breach - see findings and recommendations |
| Animal and Plant Health Agency |
Complaint regarding selection criteria used at sift and interview |
Closed – out of scope |
| Government Operational Research Service |
Complaint about adjudication of qualifications required for a role and sift scores |
No breach - see findings and recommendations |
| Not specified |
Complaint regarding non-Government department or NDPB |
Closed – out of scope |
| August 2016 |
Her Majesty’s Revenue and Customs |
Complaint about qualifications required for a role |
No breach - information no longer held |
| Ministry of Defence |
Complaint regarding pay and conditions |
Closed – out of scope |
| July 2016 |
Public Health England |
Complaint regarding request for feedback |
Closed – referred back to Department |
| Rural Payments Agency |
Complaint regarding interview process and competencies |
Closed – referred back to Department |
| Her Majesty’s Revenue and Customs |
Complaint about qualifications and requirements |
Closed – referred back to Department |
| Crown Prosecution Service |
Complaint about panel membership |
Closed - no breaches found |
| June 2016 |
Ministry of Defence |
Complaint regarding pay and conditions |
Closed – out of scope |
| Her Majesty’s Revenue and Customs |
Complaint about interview process |
No Breach – See Findings and Recommendations |
| Her Majesty’s Revenue and Customs |
Complaint about fairness of the recruitment process |
No Breach – See Findings and Recommendations |
| National Offender Management Service |
Complaint about application process and communications |
Closed – referred back to Department |
| Her Majesty’s Revenue and Customs |
Complaint about interview scores and process |
Closed – referred back to Department |
| Department for Work and Pensions |
Complaint about interview scores and process |
Closed – referred back to Department |
| National Offender Management Service |
Complaint that advertisement stated all working patterns were available when this was not the case |
Breach found – information no longer held |
| Competitions & Markets Authority |
Complaint about the operation of GIS scheme, recording of candidate assessment and a conflict of interest |
Breach found – see Findings and Recommendations |
| May 2016 |
Her Majesty’s Revenue and Customs |
Complaint about fairness of the recruitment process |
Breach found – information no longer held |
| April 2016 |
National Offender Management Service |
Complaint about fairness of the recruitment process |
Breach found – information no longer held |
| National Offender Management Service |
Complaint about advertisement stating all working patterns were available when this was not the case |
Closed - breach found |
| Department for Transport |
Complaint about application process |
Closed – referred back to Department |
| National Crime Agency |
Complaint about vetting process |
Closed – out of scope |
