The Commission can hear complaints from anyone who believes a department has breached the requirements of the Recruitment Principles.
In the first instance, the matter should be raised with the department concerned. If the person who raises the concern is not satisfied with the department's response, they may bring their complaint to the Commission.
Before contacting the Commission with your complaint, please consider the flowchart below:
The Commission publishes a guide that outlines its approach to handling a complaint under the Recruitment Principles. The guide to bringing a complaint to the Civil Service Commission
explains what you should do, how we decide whether to accept your request for a complaint investigation, and how we will go about our investigation.
The Commission can only accept complaints about external competitions, internal competitions including promotion are outside of our remit.
You may also find it beneficial to look at the Outcome of Recruitment Complaints
brought to the Commission to get an understanding on the types of complaints we investigate.