• Those who rely on audio feedback may have difficulty discerning an appropriate navigation route due to instances where landmarks are duplicated. There will also be no audio description of job title and role of speaker in video content on the website.

• Our Recruitment Complaints web page contains a graphic of a flowchart with text information unavailable to those aided by a screen reader.

• Downloadable PDF files across the website will cause difficulty for those aided by screen reader software due to their incorrect format.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email info@csc.gov.uk 
• call 0207 271 0831

We’ll consider your request and get back to you in 5 working days. 

We aim to undertake a comprehensive accessibility review of the website annually. We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, contact: 

• email info@csc.gov.uk; or 
• call 0207 271 0831 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

The Civil Service Commission is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

The Civil Service Commission is committed to making its website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1, level AA standard, due to the non-compliances listed below.

• Duplicate unique landmarks: if you’re aided by technology while navigating the website and rely on landmarks, then it may be unclear which landmark serves a specific purpose due to some landmark regions being duplicated. This does not meet success criterion 4.1.1 (Parsing) of the Web Content Accessibility Guidelines. We are currently working to resolve this issue.

• Images of text: there is a graphic of a flowchart on the Recruitment Complaints web page which contains a large amount of text information. This information will not be available to those aided by screen readers or you may not be able to view this content in a way that suits you if you have low vision and cognitive access needs. This does not meet success criterion 1.4.5 (Images of Text) of the Web Content Accessibility Guidelines. We are currently working to resolve this issue.

• Missing audio/alternative description: text information appears in videos, without an alternative indication of the information. While there are captions present on the video ‘Civil Service Commissioner: An introduction’ and other videos on the website, there is no audio indication of the speaker or their role (as is visually present on the video). As such, non-sighted users of the website will not be aware of this information. This does not meet success criterion 1.2.5 (Audio Description [Pre-recorded]) of the Web Content Accessibility Guidelines. We are currently working to resolve this issue.

• PDF file formats: older PDF documents in addition to recently published PDF documents across the website cause difficulty for those aided by screen reader software due to their incorrect format. These documents have been identified as a disproportionate burden to amend as we are unable to alter documents that are no longer in their original format. Please contact us if you require an alternative format for any published document. We will endeavor to ensure that future documents on the website will meet the correct accessibility requirements. Note that with the exception of PDF documents which require a longer period of time to resolve and for which we will aim to provide alternative formats, we will continue to resolve all other identified issues in our continued effort.