Civil Service Commission

Complaints

The Commission can hear complaints from anyone who believes a department has breached the requirements of the Recruitment Principles.

In the first instance, the matter should be raised with the department concerned. If the person who raises the concern is not satisfied with the department’s response, they may bring their complaint to the Commission.

The Commission publishes a guide that outlines its approach to handling a complaint under the Recruitment Principles.

The Recruitment Principles – A guide to bringing a complaint to the Civil Service Commission explains what you should do, how we decide whether to accept your request for a complaint investigation, and how we will go about our investigation.

It will help you, and us, if you consult the guide before you bring your complaint to us. Please read the guide in conjunction with the Recruitment Principles.

Complaints should be sent in writing to:

Civil Service Commission
Room G8
1 Horse Guards Road
London SW1A 2HQ
Phone: 020 7271 0831
Email: info@csc.gsi.gov.uk