How to raise a complaint
Raising a Complaint in the Department
If a civil servant believes he or she is being required to act in a way which conflicts with the Civil Service Code or becomes aware of the actions of another civil servant which conflicts with the Code, he or she should:
- talk to the line manager or someone in the line management chain
- if this is difficult, talk to the nominated officer, whose role is to advise civil servants on the Code
- give the department or agency time to consider the complaint
- if not satisfied with the response, refer the complaint to the Commission (see below)
The department or agency must consider the concern and make sure that the civil servant is not penalised for raising it.
A civil servant may want to raise their concern with the department or agency informally at first, but he or she must normally raise it formally under the Code before referring the complaint to the Commission
How to refer a Complaint to the Commission
If you are a civil servant who has raised a concern under the Code, and do not believe you have received a reasonable response, you may bring a complaint to the Commission.
Our guide The Civil Service Code: A guide to bringing a complaint to the Civil Service Commission explains what you should do, how we decide whether to accept your request for a complaint investigation, and how we will go about our investigation.
It will help you, and us, if you consult the guide before you bring your complaint to us.
Complaints should be sent in writing to:
Civil Service Commission
1 Horse Guards Road
Via Email to:
You will need to:
- explain why you consider the actions you have been asked to take (or the actions taken by others) are wrong and in breach of the Code.
- explain why you consider your department’s internal procedures have not resolved your concern.
- forward the correspondence with your department or agency about the matter.
You can either write directly to the Commission, or through the person in your department or agency who considered your concerns. He or she can add comments in a covering note but cannot make amendments to the complaint itself.