Civil Service Commission

2017-18 Civil Service Code Complaints

MONTH CASE CONCLUDED DEPARTMENT CASE SUMMARY OUTCOME
March Ministry of Defence Complaint about bullying and harassment OUTSIDE REMIT – HR Management matters
March Department for Business Energy and Industrial Strategy Complaint about treatment when employed as a contractor  OUTSIDE REMIT – complainant not a civil servant
March Food Standards Agency Complaint about senior staff in relation to performance assessment OUTSIDE REMIT – HR Management matters
March Department for International Development Complaint about operational decision in Department Referred back to Department.  Not yet considered under Code
March Department for Business Energy and Industrial Strategy Complaint about impartiality of senior manager Referred back to Department.  Not yet considered under Code
March Department for Work and Pensions Complaint about behaviour of JCP civil servant OUTSIDE REMIT – complainant not a civil servant
March Ministry of Defence Complaint in relation to dismissal OUTSIDE REMIT – HR Management matters
March Her Majesty’s Revenue and Customs Complaint in relation to dismissal OUTSIDE REMIT – HR Management matters
February Department for Communities and Local Government Complaint in relation to publication of book. OUTSIDE REMIT – Complainant not a civil servant
February Office for National Statistics Complaint about member of staff OUTSIDE REMIT – Complainant not a civil servant
February Driver and Vehicle Standards agency Complaint about downgrading of end of year performance marking OUTSIDE REMIT – HR Management matters
January Not provided Complaint about civil servants in children’s services OUTSIDE REMIT – Complainant not a civil servant
January Not provided Complaint about civil servant OUTSIDE REMIT – Complainant not a civil servant
January Driver and Vehicle Standards Agency Complaint about handling of personal data Referred back to Department.  Not yet considered under Code
December Financial Services Ombudsman Corruption OUTSIDE REMIT – Ombudsman not Civil Service and complainant not a civil servant
December MI5 Complaint about breach of Code at MI5 OUTSIDE REMIT – Security Services not covered by scope of Commission
December Ministry of Defence Conduct of staff in Fast Stream recruitment OUTSIDE REMIT – HR Management matters
December Not given Complaint about management actions surrounding disciplinary action OUTSIDE REMIT – HR Management matters
December Not given Non specific complaint about breach of Civil Service Code OUTSIDE REMIT – Complainant not a civil servant.
December Department for Work and pensions Complaint about medical assessments in Department Referred back to Department.  Not yet considered under Code
November Foreign and Commonwealth Office Complaint about disciplinary procedures OUTSIDE REMIT – HR Management matters
November Department for Work and Pensions Complaint about data manipulation OUTSIDE REMIT – Complainant not a civil servant.
November Department for Education Complaint about disciplinary proceedings OUTSIDE REMIT – HR Management matters
November Rural Payments Agency Manner of investigation conducted into misuse of lease car by employee Matter resolved by Department.
November Ministry of Defence Complaint about culture of bullying and safety. Referred back to Department – not yet investigated under Code.
November Ministry of Defence Complaint about disciplinary procedures Referred back to Department – not yet investigated under Code.
November Department for Work and Pensions Complaint about behaviour of senior civil servants OUTSIDE REMIT – Complainant not a civil servant.
November Department for Work and Pensions Improper processing of customer claims Referred back to Department – not yet investigated under Code
November Cabinet Office Bullying and racism allegations OUTSIDE REMIT – HR Management matters
November Ministry of Justice Complaint about racist behaviour of member of staff Referred back to Department – not yet investigated under Code
October Department for Work and Pensions Complaint about DWP official posing racist material on social media OUTSIDE REMIT – Complainant not a civil servant.
October Cabinet Office Complaint about Civil Service annual people survey Referred back to Department – not yet investigated under Code
October Her Majesty’s Revenue and Customs Complaint about how whistleblowers are handled OUTSIDE REMIT – Complainant not a civil servant.
October Her Majesty’s Revenue and Customs Complaint about behaviour of staff surrounding complainant’s dismissal OUTSIDE REMIT – HR Management matters
October Home Office Allegations of presenting misleading information in the Government response to the consultation on alcohol minimum unit price Fully investigated but not upheld.  See Decision Notice
October Department for Work and Pensions Complaint about member of staff at job centre OUTSIDE REMIT – Complainant not a civil servant.
September Ministry of Defence Discrimination allegations OUTSIDE REMIT – HR Management matters
September Not known Complaint about civil servant expressing views about Brexit on social media OUTSIDE REMIT – Complainant not a civil servant.
September Ministry of Defence Manager not declaring conflict of interest in project Referred back to Department – not yet investigated under Code
September Office for National Statistics Complaint about managers’ behaviour prior to dismissal OUTSIDE REMIT – HR Management matters
August Department for Work and Pensions Complaint that fraud investigation was not properly followed up having been upheld and additional concerns Referred back to Department and appropriate actions taken.
August Department for Work and Pensions Generic complaint about bullying. OUTSIDE REMIT – HR Management matters
August Department for Culture Media and Sport Complaint about provision of broadband services OUTSIDE REMIT – Complainant not a civil servant.
August Her Majesty’s Revenue and customs Complaint about discrimination Case referred back to Department
August Her Majesty’s Probation and Prison Service Complaint about handling of allegations of bullying and disciplinary procedures OUTSIDE REMIT – HR Management matters
July Home Office Complaint about nepotism in promotion practices. Case referred back to Department
July Department for Work and Pensions Complaint about Child Support Agency OUTSIDE REMIT – Complainant not a civil servant.
July Ministry of Defence Code complaint from Army Officer OUTSIDE REMIT – Complainant not a civil servant.
July Her Majesty’s Revenue and Customs Handling of grievances Case referred back to Department
July Ministry of Defence Allegations of fraud Case referred back to Department
July Ministry of Defence Complaint about letting of contracts OUTSIDE REMIT – Complainant not a civil servant.
July Department of Health Complaint about accelerated access review proposals Case referred back to Department
July Charity Commission Complaint about treatment of whistleblower Case currently being investigated elsewhere
June Home Office Complaint about behaviour of management around promotion of employee OUTSIDE REMIT – HR Management matters
June Department for Work and Pensions Managed moves and unfairness OUTSIDE REMIT – HR Management matters
June HM Treasury Complaint about HMT relationship with the banks OUTSIDE REMIT – Complainant not a civil servant.
June Department for Work and Pensions Unofficial release of personal information OUTSIDE REMIT – HR Management matters
June Her Majesty’s Revenue and Customs Nepotism surrounding recruitment OUTSIDE REMIT – HR Management matters
June n/a Complaint MP breached Civil Service Code OUTSIDE REMIT – MPs not covered by Civil Service Code
May Not known Complaint of breach of the Code following dismissal Case referred back to Department
May Government Internal Audit Agency Allegations of fraud Referred to National Audit Office
May Not Known Complaint about Civil Servant in PFI firm OUTSIDE REMIT – Complainant not a civil servant.
May Department for Work and Pensions Complaint about treatment of claimants OUTSIDE REMIT – Complaint on behalf of somebody not a civil servant.
May Department for Business Energy and Industrial Strategy Complaint about policy on fire safety OUTSIDE REMIT – Complainant not a civil servant.
May N/A Complaint British lawyer in Spain broke Civil Service Code OUTSIDE REMIT – no civil servants involved
May Department for Work and Pensions Manipulation of data and handling of grievances Case referred back to Department
May Home Office Complaint about Office of the Immigration Services Commissioner OUTSIDE REMIT – Complainant not a civil servant
May Department for Work and Pensions Fraud within DWP OUTSIDE REMIT – Complainant not a civil servant
April Department for Business Energy and Industrial Strategy Complaint about policy on smart meters OUTSIDE REMIT – Complainant not a civil servant
April Ministry of Defence Behaviour of staff around granting of contracts OUTSIDE REMIT – Complainant not a civil servant
April Department for Work and Pensions Behaviours of staff surrounding dismissal of complainant OUTSIDE REMIT – HR Management matters
April Her Majesty’s Revenue and Customs Behaviours of staff at Department Case referred back to Department
April Department for Work and Pensions Behaviours of staff at Department Case referred back to Department
April Local Authority Complaint local authority worker breached Civil Service Code OUTSIDE REMIT – local authority staff not civil servants
April Food Standards Agency Bullying of staff and management of exit schemes OUTSIDE REMIT – Complaint not yet heard by Department
April National Offender Management Service Security breaches at HM Prison premises Recommendations made – see Decision Notice
April Department for Business Innovation and Skills Complaint about management of Principal Civil Service Pension Scheme OUTSIDE REMIT – Complainant not a civil servant
 April Department for Work and Pensions Complaint about fraud  OUTSIDE REMIT – Complainant not a civil servant
 April  Medicines and Healthcare Products Regulatory Agency Complaint about alteration of  research information OUTSIDE REMIT – Complainant not a civil servant