Civil Service Commission

2015-16 Civil Service Code Complaints

MONTH CASE CONCLUDED DEPARTMENT CASE SUMMARY OUTCOME
April Ministry of Justice Complaint about behaviour of prison staff Case referred back to Department
March CAFCASS Complaint about staff not following Code of Practice OUTSIDE REMIT – Complainant not a civil servant
March Ministry of Defence Complaint about objectivity of Departmental complaints process Case referred back to Department
March Competition and Markets Authority Complaint about integrity of staff on interview panels Case referred back to Department
February Crown Prosecution Service Complaint about behaviour of staff in Department Case referred back to Department
February Department for Work and Pensions Complaint about staff not complying with clear desk policy Case referred back to Department
 

February

 

Welsh Government Complaint about Department’s failure to disclose information See Findings and Recommendations 
January Department for Transport Complaint about bahaviour of individual in Department OUTSIDE REMIT – Complainant not a civil servant
January Civil Service Resourcing Complaint about objectivity of HR teams Case referred back to Department
January Department for Work and Pensions Complaint about behaviour of staff at Job Centres OUTSIDE REMIT – Complainant not a civil servant
 January Department for Transport Complaint about named employee at Civil Aviation Authority OUTSIDE REMIT – Complainant not a civil servant
 January Department for Work and Pensions Generic complaint about behaviour of staff towards public at DWP offices OUTSIDE REMIT – Complainant not a civil servant
November Department for Communities and Local Government Complaint about management instruction not to record Minister’s decision in planning decision case Case referred back to Department
November Met Office Attempt by management to conceal financial irregularities See Findings and Recommendations 
October Ministry of Defence Unfair investigation of complainant by management  OUTSIDE REMIT – HR management issue
 October Department of Health Complaint about information provided by Special Advisers Case referred back to Department
 July  Home Office Untrue statements made to Minister concerning maritime safety See Findings and Recommendations
June Foreign and Commonwealth Office Complaint about appointment of two senior officials OUTSIDE REMIT – HR management issue
June Department for Work and Pensions Complaint centred around decision makers being advised by senior management to make untrue statements See Findings and Recommendations
April Her Majesty’s Revenue and Customs Complaint about integrity of senior official Unable to pursue case as complainant left Civil Service and did not provide contact details
April Department for Work and Pensions Complaint about integrity of senior managers OUTSIDE REMIT – HR management issue